Global Interactive Marketing Online (GIMO) is a silver award winner for 2021 Employee Centric Company at UK Employee Experience Awards (UKEXA) in London. Company was established in 2006, based in the Waterloo/Southwark area with circa 200 employees working for us in London, and an additional 450 employees working globally as part of the group.

GIMO specialises in all aspects of online marketing, website and online games creation in the iGaming, Sports Betting, Poker, and Casino industries. Gimo works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
We have a very multicultural team here at GIMO with employees specialising in all aspects of Marketing, Affiliation Marketing, Development, Web Design, Content, Analysis, Software Development and Customer Service.

The Role:

The primary responsibility of this role is to help create a safe environment for all our customers and continue monitoring their behaviour, all the while keeping crime out of gambling.
As a Player Protection Officer (PPO) you will work alongside your team taking ownership of your duties and assisting the Money Laundering Reporting Officer (MLRO) by helping to identify customers who show signs/behaviours of problem gambling, money laundering or terrorist funding.

Duties and Responsibilities:

• Day-to-day customer reviews: Assessing a customer’s behaviour patterns and writing a detailed account of what you see being able to highlight signs of problem gambling with attention to detail and making decisive decisions on what you have seen.
• You will have conversations by phone and email with customers and must be able to handle communicating with players who are possibly experiencing gambling-related harm or other key indicators of concern.
• Reviewing financial documents to identify possible indicators of financial harm and affordability.
• Handle tasks raised by the Customer Service team in real-time (e.g. limit Increase requests / Documentation reviews, Welfare checks etc)
• Completing timely, efficient, and accurate Due Diligence (DD) checks of new and existing customers.
• Ensuring records are accurate in all systems and that supporting documentation is uploaded and analysed within the agreed timelines.
• Performing PEP, Sanction checks and analysing of the results to eliminate or confirm matches.
• Contact customers via email/telephone to obtain Source of Wealth and Source of Funds information/documentation.
• Process and Policy updating.

General Compliance:

• Adhering to in-house processes and procedures outlined in guidance documents, RG Policy, Customer Interaction Guidance, Best Practice & Guidance as set out by the UKGC.
• You will work closely with our Customer Support, Account Management and Customer Review teams to ensure escalated cases are handled accordingly and within a timely manner.
• Ensuring there are no delays in the onboarding of new customers.
• Assisting with improvements in the overall customer journey.
• Using data and reports to help spot trends and limit potentially harmful behaviour.
• Feeding into current SG and AML processes to assist in future improvements.
• Communicating professionally and confidently with colleagues, Account Managers, the Risk team, and Customer Support, as part of the Player Protection process.
• Assisting with the compliance section of the internal company Audits.
• Participation in ad hoc and project work as required e.g. remediation projects, and process changes.
• Feeding into processes and improvements that align with business/commercial needs.

Person Specifications:

• Experience of AML within a regulated sector, KYC analysis of clients and understanding of the customer due diligence process.
• Experience in communicating with customers via Phone and Email (in English) is essential.
• Knowledge of the Money Laundering Regulations within the UK and other European markets regulations is beneficial but not essential.
• Experience in undertaking financial crime/AML investigations including, where appropriate, the reporting of SARs regulations is beneficial but not essential.
• Confident in using Microsoft Office applications and/or Gsuite.
• Safer Gambling experience is beneficial but not essential as full training will be provided.

Skills and how they are applied:

• Attention to detail is vital (you will be reviewing accounts and monitoring behaviour patterns, and every little detail can change the way a review is concluded)
• Manage own workloads and meet deadlines determined by the urgency of requests.
• Ability to work independently with minimal supervision.
• Analytical and risk assessment skills
• Excellent computer skills (Excel expertise is a must)
• Excellent verbal and written communication skills (English speaking is a necessity)
• Flexible with the ability to think critically.

GIMO Benefits:

Our generous benefits package [ applicable to UK based employees] includes but not limited to

• Hybrid working [ 3 days in office/ 2 days remote]
• Work from abroad up to 4 weeks/ year.
• Pizza and drinks every Friday.
• Pension Scheme
• Private Health Insurance
• Perkbox
• Employee Wellbeing
• Learning and Development Programmes
• Staff social engagement activities

More benefits are available and will be discussed once successful.

“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”