About GIMO:
Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
About Netbet Brand:
Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone.
Duties and Responsibilities:
- Communicating with customers through email, online chat, and other channels that are available.
- Acknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
- Communicating and coordinating with back offices when necessary.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Upholding all the procedures for internal and external communications.
Person Specifications:
- Fluent in Greek (native level) and English, both written and spoken.
- Previous customer support experience for at least 2 years (preferable)
- Computer literate and able to multitask.
- Able to work well in a fast-paced environment.
- Able to work towards targets, be self-motivated, focused, and assertive.
- We offer an excellent benefits package which contains many features.
- Responding promptly to customer inquiries.
- Willing to work on a Rota basis for a 07:00 a.m. – 01:00 a.m. shift pattern.
- Must be willing to work on Freelance/ B2B contract on remote basis.
“NetBet is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.”