About GIMO:
Global Interactive Marketing Online (GIMO) Global Interactive Marketing Online (GIMO) is a London based leading independent marketing agency and software developer within the iGaming industry. GIMO works in close partnership with leading global gaming brands such as NetBet, 777, and betFIRST.
About Netbet Brand:
Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products. With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands. NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service. Should you need any help or advice about betting, our customer support services are available to answer your questions via email, chat, and phone.
Role:
The VIP Coordinator will assist the VIP Manager in identifying and nurturing potential VIP customers, focusing on developing relationships with new and high-potential players. This role is an excellent opportunity for someone looking to build a career in customer relationship management within the gaming industry.
Duties and Responsibilities:
- Support the VIP Manager in identifying and segmenting potential VIP players based on activity and behaviour.
- Assist in the implementation of targeted campaigns and promotions aimed at attracting and engaging new high-value players.
- Build initial relationships with potential VIPs through proactive and personalized communication.
- Track and monitor player activities to ensure timely follow-ups and personalized interactions.
- Collaborate with internal teams, such as Marketing and CRM, to execute tailored initiatives for potential VIPs.
- Assist in onboarding new VIPs, ensuring they feel valued and supported from the outset.
- Maintain accurate records of interactions and activities using CRM tools.
- Stay updated on industry trends and best practices in VIP development and customer engagement.
Person Specifications:
- Experience in customer service, sales, or account management, ideally in the gaming or entertainment industry.
- Native Italian speaking, with strong verbal and written communication skills.
- Excellent English communication skills.
- Ability to build and maintain strong relationships with customers.
- Analytical skills and familiarity with customer segmentation.
- Highly organized with excellent prioritization skills.
- Problem-solving mindset with a capacity to handle challenges and resolve customer issues effectively.
- A proactive attitude and willingness to learn and grow within the role.
- Comfortable working in a fast-paced, dynamic environment.
- Familiarity with CRM tools or similar platforms is a plus.
Our generous UK benefits package includes:
• Hybrid working [ 2 days remote, 3 days in office]
• Work from abroad up to 4 weeks/ year.
• End of year discretionary Bonus
• Pension Scheme
• Private Health Insurance
• Pizza and drinks every Friday.
• Perkbox
• Employee Wellbeing
• Learning and Development Programmes
• Staff social engagement activities
More benefits are available and will be discussed once successful. These benefits are applicable to UK based candidates.
“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Personal data are processed in accordance with EU and UK GDPR and our Privacy Policy, which is available here [ https://www.gimo.co.uk/gimo-privacy-policy/]. CVs are retained for 12 months, and we may contact you regarding other suitable roles during this period’